Summary
Oversee IT department and management of corporate retail nutrition stores.
Establishing client members and maintaining vendor relationships.
Administration of corporate website and e-commerce functions.
Experience
Communication & People Skills
Provided customer service support in relation to product questions and health concerns.
Advised and directed clients towards reaching their health goals.
Communicated daily with management and employees (corporate intranet, email, text messaging) for administrative changes and verifications.
Instrumental in daily transactions with Spanish speaking clients. (Fluent in Spanish)
Creative Skills
Created and implemented corporate Dreamweaver/HTML website and e-commerce platform.
Managed local corporate radio show archives; editing and conversions of audio file formats.
Incorporated social networking and marketing strategies to promote business via Twitter, Facebook, LinkedIn.
Management/Leadership Skills
Directly involved with corporate transition from single-user POS system to networked Microsoft Dynamics Retail Management System.
Streamlined corporate system for user procedure efficiency.
Responsible for open/close POS procedures (cash balancing, credit card submissions, accounting reports).
Multi tasking managerial duties for two retail stores; inventory ordering, inter-store transfers, out-bound shipping orders.
Organization & Time Management
Handling daily sales transactions and client relations.
Managing inventory purchase orders with various vendors.
Maintain ongoing communications with vendor contacts and sales representatives.
Coordinated internet marketing strategy to attract website and retail store traffic.
Technical
- Microsoft Word
- Microsoft Excel
- Microsoft Dynamics RMS
- Dreamweaver / HTML
- PHP
- Photoshop
- Windows XP
- Audacity
- Interspire Email Marketer
Work History
General Nutrition Center – Sanford, FL
2010-Present
Life Extension Nutrition Center – Maitland, FL
2001-2010
TriCore Reference Laboratories – Albuquerque, NM
1998-2000
Education
University of New Mexico
Graduate Studies | Anthropology, Nutrition-Exercise & Physiology
University of Central Florida
Bachelor of Arts, Anthropology